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Datactics: Wowed by how our customers use our platform

Entered in: Best WOW Insight from Data

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At the start of lockdown, one of our clients were concerned with not being able to get all the necessary reporting information to their customers if the postal service went down. Within 24 hours of identifying the problem, they were able to use our platform to generate insights on missing or broken data, and then fix data breaks like client email addresses so they could switch to digital reporting instead of paper-based. Typically this process would have taken days, or even weeks with traditional IT teams, but the platform enabled non-technical users within the risk-team, data-team, and operations team to rapidly solve the problem.

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